Helpdesk FYI

By Jonathan "Mac" Edwards, Assistant Manager of the CITC Helpdesk

Using Android E-mail for Work

While the iPhone and Blackberries seem to be the most popular smart phones owned by staff members on campus, Android based phones are on the rise. Without native Exchange support, setting your Android phone to check work e-mail using IMAP could become a popular option.

To set up your Android Phone to check your Exchange account, via IMAP, follow the instructions below.Open the Mail Client

• Open your applications center.


• Scroll down, and open the email client.  You may already have this on one of your home screens.


• Once the client opens click Next.


• Type in your email address: first.last@unt.edu.  Then type in your EUID password.


• Choose Manual setup.


• Select IMAP Account


• Incoming Server Settings:

           Username: unt\euid

           Password: euid password (should already be filled in)

           IMAP Server: webmail.unt.edu

           Port: 993 (should auto update when you select Security Type

           Security type: SSL (if available).

           Click Next

Your phone will verify that your settings are correct.  If you receive an error please verify you have everything entered correctly.

• Outgoing Server Settings:

           SMTP server: mailhost.unt.edu

           Port: 587 (set after you update Security type).

           Security type: TLS (if available).

           Require sign-in: Checked.

           Username: EUID (please notice the unt\ is absent).

           Password: EUID password (should already be set).

           Click Next.

• Account Options

          Email checking frequency: Default set to 15 minutes. 
          Remember that more frequent polling will drain your battery faster.

          Once you have made your changes click Next.

          Set up Email

          Name your account, and set your display name for outgoing messages
           (what others will see when they receive the message).

          Click Done.

• Additional Settings

          To access additional settings open your mail account, click Menu on your phone and chose Account settings.  

          Here you can adjust Notification Settings, Server Settings, and General Settings.

Android Exchange Application

While native Exchange support currently does not exist for Android, though it is rumored to be coming with Android version 2.0, an Application called Touchdown provides exchange support.  There is a trial version for free with limited functionality, and a Full Version available for purchase; both through the Android Market Place.